Frequently Asked Questions

Member Questions and concerns

About

Absences, Illness & Make-Ups

Adult Lessons

Billing & Payments

Class Structure

Closures & Weather

Curriculum & Progression

Enrollment & Scheduling

Facility & Policies

Instructor Training & Teachers

Parent Expectations

Parties

Potty Readiness & Swim Diaper Policy

Preparing for Swim Lessons

Private Lessons

Swim Team Prep

Weekly Clinics

Families often have questions when starting swim lessons, and the Swim to Shore Swim School FAQ page is here to help you find quick, clear answers. As part of the Emler Swim School family, we focus on making every step of the process simple, from choosing the right level to understanding class structure, safety practices, and what to expect during your child’s swim journey. Parents use this page to learn about enrollment, make up lessons, billing, what to bring, and how our SwimSure curriculum supports swimmers at every age and ability.

Many new families want to know how we introduce babies and toddlers to the water, how long it takes for a child to move through levels, and what signs show that they are ready for more independence. Others look for guidance on private lessons, advanced swim options, or what to do if their child feels nervous in the pool. Our FAQ page is designed to cover all of these topics with simple, helpful explanations you can reference any time.

We also include common questions about our warm indoor pool, our certified instructors, and the safety standards that guide each lesson. Parents appreciate knowing how class transitions work, what progress looks like week to week, and how we communicate updates throughout the session. If you are planning your first visit or managing an ongoing schedule, you’ll find practical information that helps you feel prepared.

If your question isn’t covered, our team is always available to help. You can call, email, or stop by the school for personalized support. Swim to Shore is committed to giving families the information they need to feel confident, supported, and ready for a great experience in the water.

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